Refund Policy 

Last modified: 12/02/2022

"Matchaology" is committed to your satisfaction. If you have purchased digital/hard goods/subscriptions from Chaseki/Matchaology and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 14 days of the original purchase date.

To be eligible for a return and refund, the following steps must be taken:

Refund must be requested in writing by contacting purchasing@chasekitea.com

The request for refunds must be made within 14 days of the original purchase date

Hard goods must be returned to Chaseki/Matchaology immediately, according to the instructions you will receive once contacting purchasing@chasekitea.com as directed in step 1.

The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in Chaseki's sole, reasonable discretion.

Non-returnable Items:

The following items are non-returnable as stated at the time of purchase on https://chaseki.com/matchaology

To be eligible for a refund on any digital/subscription-based goods, the following steps must be taken:

Refund must be requested in writing by contacting purchasing@chasekitea.com

A request for a refund must be made within 14 days of the original purchase date

Chaseki/Matchaology is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact Chaseki/Matchaology at purchasing@chasekitea.com for any questions related to our policy or simply to let us know how we can help.

Chaseki Limited Partnership

68 Santiluk Rd, Chang Phueak,

Chiang Mai, Chiang Mai

50300

Thailand

purchasing@chasekitea.com

082 423 6398

https://chaseki.com